Trainee 1st Line Technical Support Engineer

Posted 16 July by GCI

The 1st Line Technical Support Engineer role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Train to be a 1st Line - Technical Support Engineer

In a world which is ever evolving, IT is one of the only professions guaranteed to constantly challenge and develop you. If you have a passion for everything technical and have a talent for understanding how things work, then you should seriously consider a career in Technical Support.

The GCI Group are widely considered one of the nation’s leaders in Managed Services and with a client base which is growing at an incredible rate they find themselves in constant need of 1st Line Technical Support Engineers. To meet this high demand, they have teamed up with The Training Room to identify individuals ready to immerse themselves the world of IT. The GCI group have future-proofed offices ready and waiting for you to really hone your skills as a Technical Support Engineer.

No experience is required as The Training Room will partner you with a course to get you that all important certification in:

  • Microsoft Networking Fundamentals (MTA)
  • CompTIA Network+
  • Cisco CCNA Routing and Switching

The course offers you the flexibility to study when it’s convenient and you could be certified in as little as 3 months, so why wait?

Your role will include;

  • Resolving monitoring notifications
  • Installing the latest security updates
  • Systems upkeep and maintenance
  • Upgrading client systems
  • Incident Management
  • Process Compliance

You will be providing support and maintenance across;

  • Data and system security (Firewalls and UTM)
  • Routing and Switching
  • Connectivity
  • Data-centre (servers, storage and virtualisation)
  • Recovery Process (BU and DR)

You will also be expected to act in accordance with GCI’s corporate security standard.

If you have the passion and attitude needed to really succeed in IT, then start your journey today and click APPLY now. Just complete the short form and we will call you back for an open conversation about the next steps.


We are authorised and regulated by the Financial Conduct Authority under reference number: 723720.

Reference: 35639237

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