£18-£21K with excellent benefits
Would suit a graduate
We are in the process of recruiting a Travel Operator within our team, based within our Milton Keynes office.
Working Shift patterns 06:00 to 14:00 and 13:00 -21:00 Monday to Friday with overtime cover required when necessary.
Bank Holiday cover is essential.
Reporting directly to the Traffic Operations Manager, the Travel Operator will work within the team to support our businesses and provide high level service, ensuring that information and data transmitted to our customers is of the highest quality.
Data systems are monitored to ensure that information is transmitted within defined parameters.
Primarily a data entry and customer facing role.
Validation of Traffic Alerts traffic systems and Incident creation.
Average of 200 calls (between the team) handled per day - mix of inbound and outbound.
The ideal candidates will be highly motivated, reliable and have a flexible approach. The need to cover shifts, holidays and undertake training outside of normal working hours will be required
" Ability to absorb, adapt and learn a wide variety of skills.
" Excellent customer service skills and proven ability
" Good telephone manner
" Ability to focus and prioritise in a high stress environment
" Good understanding of Microsoft Office software
" Ability to collaborate/integrate with cross-functional departments, strong team player
" Willingness to be extremely flexible and always operate in the company's best interests
" Good all round ability and knowledge within an office environment.
" Previous experience within an Operations Centre/ Control Room environment
" Full UK driving license
" Good geographical knowledge
This is a fantastic opportunity for the right candidate with excellent long term career opportunities