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Trading Platform Client Support

Posted 8 March by Taylor James Resourcing Easy Apply Ended

We are looking for a Graduate with some Financial markets experience to work for a global Derivatives Brokers. You will providing trading clients with support on the trading platforms they use.

Based in the City of London - The role operates on three 8 hr Shifts between the hours of 6am and 9.30pm so flexibility is essential.

Ideally you will have had some work experience within a bank or brokerage company.

The role involves

Implementation and maintenance of direct market access for clients - includes the setup of trading systems via the ISV administration systems or via routing file configurations. ISV licence ordering

Identification and resolution of market and open orders related issues -includes exchange liaison for internal comparisons

Resolution of queries relating to market access - includes reporting of and investigation of exchange or trading system outages

Liaison with IT and clients relating to market access - includes reporting and escalation of issues

Distribution to clients of firm and exchange notifications/exchange holiday schedules - general notifications to the client base via email distribution lists. 1st line support of queries relating to such distributions

Implementation of trading and margin limits in trading system ISVs (at the direction of the Risk Department) - to ensure all clients have adequate risk controls on their trading system as per their requirements and funds available

Start of day position reconciliation of statements verses ISV screen positions. - daily procedure with formal explanation of any breaks and their resolution

Liaison with the Back office and with clients regarding position and statement queries - includes exchange side reconciliations and investigations for accurate info

Monitoring and early warning of physically deliverable positions - daily procedure to advise Back Office and clients of any positions at risk of delivery. General email advisory to client base informing of upcoming expiries

Reference: 34637989

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