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Trade Reservations Executive

Trade Reservations Executive

Posted 9 April by K.B.C. Associates Ltd Easy Apply Ended

A leading Travel Establishment are looking for a Trade Reservations Executive to join their vibrant and multi-cultural Res Team. The ideal candidate will be someone who can deliver the highest standards of customer service in selling and processing of bookings for attractions and ancillary services.

What you will be doing?

  • Selling theatre tickets and ancillary services by phone or email in accordance with brand standard
  • To maintain and develop relationships with our Trade partners
  • To understand the business requirements of each individual Trade partner and anticipate their requests and requirements
  • Maintain a portfolio of clients through pro-active account activity
  • To offer after-sale assistance and reply to queries
  • To process bookings at the correct buy rates and (contracted) sell rates
  • To upsell additional product as appropriate at every opportunity
  • To maintain an excellent product knowledge on the entire product range by attending regular trade nights and familiarity trips
  • To convert sales calls at the highest rate at the highest possible margin
  • Communicate to Team Leaders/Managers all relevant customer feedback, particularly in the areas of pricing, products and services, to facilitate on-going improvements in our service
  • To handle all incoming complaints in line with the company complaint policy
  • To buy and source product at the lowest possible cost for maximum margin
  • To assist in all other areas of reservations when required
  • To attend the reception desk and operate reception shift duties on rotation
  • To attend team meetings and training sessions
  • To be part of a positive and enthusiastic working environment
  • To work as part of a team, supporting colleagues and working to deliver common goals
  • To be fully aware of company policies/handbook
  • Any other reasonable duties as requested by Management

Skills / Knowledge Required

  • Desire to deliver the best service to our customers
  • Excellent communication skills
  • Product knowledge and expertise
  • Accuracy
  • Commercial acumen

Benefits

  • competitve salary
  • monthly bonus scheme
  • big summer and christmas party
  • monthly festivities

Required skills

  • Account Management
  • Sales
  • Reservation

Reference: 34861682

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