Trade Counter Sales Advisor
In return for your hard work and commitment we offer;
Opportunities to progress and map out a career within a rapidly expanding company
Potential to earn great commission on sales when hitting targets
28 days holiday, including bank holidays
New year bonus for no sick days/100% attendance
Staff discount on BB.com products
Contributory pension scheme
Employee of the month scheme
Employee referral scheme
Free on site parkingThe Role
Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Working as part of a Trade Counter sales team along with the Assistant Manager and the Trade Counter Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. You will also be responsible for handling customer service enquiries relating to any returns, exchanges and collections.
You will deliver world class customer service and ensure that customers have a great shopping experience to support us in our ‘crazy goal’ of being recommended by everyone. You will greet all customers and give advice and guidance on product selection to customers. You will also be responsible for dealing with customer complaints with the support of your management team and answer queries from customers both in store and over the phone.
It’s not essential that you have Bathroom retail experience but you should have a comprehensive understanding of your area of sales i.e. Retail, Fast Moving Consumer Goods, Home Accessories etc. You will achieve in-store and phone KPI’s/Targets by up-selling and cross selling. Your helpful and polite manner and your excellent product knowledge will really help here. It is also essential that you are of smart appearance, articulate, confident, friendly and engaging.What Happens Next?
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