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Track & Trace Call Agents Remote

Track & Trace Call Agents Remote

Posted 25 June by Major Recruitment
Easy Apply Ended

Major Recruitment are currently looking for Call Centre Agents to work from home, to provide Track & Trace services;

35hrs per week between Mon - Sun 8am - 8pm Working 5 out of 7 days (Alternate weekends - rota basis)

Overtime pay rate for > 35 hours worked


- Own laptop and phone (laptop must have Windows 10 and 8GB Ram)

- DBS check (this will be paid for);

- Experience working within a similar or busy reception role;

- Customer service skills.

Must be immediately available.


- Outbound calling daily to ensure travellers returning from Amber listed countries are aware of their obligation to isolate and what to do should they develop symptoms of COVID19;

- Calls are also to ensure they have received the mandatory test kits so that they can take and send off the PCR Tests on Day 2 and Day 8;

- Amber travellers can take part in an additional test which is taken on Day 5, this is a Test to Release test so we are asking if they are taking part in that scheme and if so have they received and taken this test also;

- Carrying out track & trace surveys - Surveys will be approx. 10 - 15mins;

- All calls will be monitored for compliance;

- Meeting set targets;

- Data entry.

Reference: 43165002

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