Time Critical Service Delivery Executive

Posted 16 February by Kuehne + Nagel

Job Title: Time Critical Service Delivery Executive
Location: London

Responsible for execution and management of Time Critical Shipments. We strive to always provide our customers with exceptionally high quality services to meet their Time Critical requirements. Working in a busy operational department you will take ownership of shipment files end to end, providing superior service focused on delivering on customer needs.

Your responsibilities

*To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.

* Establishing and managing the best transport solution to meet customer requirements; Air Charter, Hand carry, NFO or Road
* Producing and processing documentation to include MAWB/HAWB's
* Complete Customs checks, Entries and Clearances,
* Creating & Dealing with Quotations with suppliers & liaising with overseas offices
* Taking booking details, arranging collections/deliveries
* Pro-active tracking of all shipments, keeping customers up to date with a pro-active updates
* Support 24/7/365 operations and service delivery
* Undertake roles and responsibilities assigned by department manager based on customer SOP's.
* Analysing customer's requests / complaints and follow up implementation of corrective and preventive actions

Your skills and experience

  • Proven customer support experience

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent teamwork and communication skills

  • Ability to multi-task, prioritize and manage time effectively

  • Good analytical skills with attention to details

  • Ability to work on own initiative and as part of a team

  • Flexible approach to working hours

With more than 74,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.

Learn more >>

Reference: 34493929

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