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Tier 4 Immigration Caseworker - Fixed Term Contract

Tier 4 Immigration Caseworker - Fixed Term Contract

Posted 20 December 2019 by CIBT
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About The Taylor Partnership

Here at the Taylor Partnership we’re fascinated by people and their reasons for moving from one country to another in the Global Vil-lage. This is what inspired us from our beginning in 2008 and continues to do so today.
We believe in honesty and integrity, professionalism and cost effective advice. It’s these values that have led to our excellent reputa-tion and are what keep us at the forefront when it comes to immigration law services.
We have a particular expertise in the Points Based System. Our sister company, Newland Chase, will be able to advise on Tier 1 for In-vestors and Entrepreneurs, Tier 2 for workers and employers and we specialise in Tier 4 for students and schools, colleges or universi-ties.

Job overview:

The Tier 4 Caseworker will act as the first point of contact for contracted schools assigned to them by Senior Management and will pro-vide support in all matters relating to UK Visas and Immigration (UKVI). Working under the supervision of the Senior Account Manager and Senior Management, the Tier 4 Caseworker will correspond with families and agencies overseas to complete their visa application forms, prepare legal submissions, and advise on all aspects of their immigration applications.
The Tier 4 Caseworker is expected to have good communication and interpersonal skills, good attention to detail and a strong work ethic.

Responsibilities include but are not limited to:

Primary Objectives
 Work collaboratively with parents and agents to complete student visa application forms
 Draft and forward supporting legal documents
 Book appointments at visa centres in the UK or in the students’ home country
 Compile and post student application bundles
 Update client data ensuring accuracy at all times
 Monitor and implement client regulatory compliance
 Prepare and deliver client reports using Microsoft excel and other databases.
 Provide ad hoc advice over the phone and via email to students and schools regarding specific aspects of Tier 4
 Ensure that cases are billed promptly on submission
 Ensure that the use of the corporate card is recorded in an accurate and timely fashion on the spread sheet to facilitate accurate billing.

Client Tasks
 Maintain client relationships
 Provide clients with excellent service (in accordance with company or client specific service levels) respond to emails and telephone enquiries in a timely manner and ensure that advice is comprehensive and accurate
 Maintain a high level of professional conduct and appropriate dress when dealing with clients and at external work related events.
 Advise clients of any changes in law, policy, procedures that may affect their applications
 Respond to general immigration queries from clients in a timely manner. Emails to be answered within 24 hours
 All documents to be uploaded upon receipt.
 Working collaboratively with teams at TTP and the wider business as required;
 Supporting and providing solutions to colleagues;
 To have trusted and effective working relationships.
 Providing remote non-advisory support to Newland Chase as required.

 Monitoring application deadlines and completing assigned work within the appropriate timeframes.
 Using sound judgement in assessing client risk and escalating potential issues to senior management in a timely manner.
 Taking care to consider alternatives and delivering appropriate decisions with senior management involvement.
 Monitoring visa expiry dates and alerting the client appropriately.
 Ensuring that the appropriate client records are established and maintained and that key correspondence and docu-mentation is saved in Volume/Immigo.
 Working with professionalism, honesty and integrity maintaining confidentiality at all times and to model the com-pany values.
To undertake any other duties deemed appropriate by Senior Management.
Person Specification (E = essential, D = desirable)
Graduate level degree or equivalent - D
Previous Immigration Advisory experience - D
OISC Level 1 registration or higher - D
2 years of experience or higher - D

 Proven ability to research, identify, analyse and interpret information from a range of sources and develop an ap-propriate solution - E
 Proven ability to work as part of a team - E
 Proven ability to undertake work on a project basis - E
 Able to demonstrate a positive and flexible attitude to work, particularly new initiatives - E
 Proven ability to manage a diverse and varied workload - E
 Proven ability to maintain a clear overview of the key issues and prioritise effectively - E
 Proven ability to influence effectively and sensitively, verbally and in writing - E
 Second Language - D

Key Competencies Required to be Successful in the Role (and used in the selection process)

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feed-back and evaluation process.
Key Competencies
 Planning and organising
 Working with people
 Deciding and Initiating action
 Achieving personal work goals and objectives
 Adapting and responding to change
 Coping with pressures and setbacks
 Persuading and influencing

Required skills

  • Administrative Duties
  • Customer Service
  • Immigration

Reference: 39601468

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