Tier 3 Engineer

Posted 4 April by Hays Specialist Recruitment Limited Easy Apply

Recruiting for a Tier 3 engineer to join a technology business.

The role: Tier 3 engineer will be responsible for handling complex cases and high profile escalations. This person will be expected to work as a Technical Lead for rest of the Team and help in developing the team technically .

Essential Criteria:

  • Excellent customer/client service skills
  • Focused on quality and delivering the best service
  • Team Player
  • Passion for Technology
  • Able to communicate well and deal with difficult situations
  • Excellent organisation skills
  • Motivated and self-driven
  • Able to Multi task


Technical Skills

  • Cisco Collaboration engineer. CCNP level with knowledge and experience of CUCM, Gateways/Cube , Unity Connection , Attendant Console , Jabber , IM and Presence , Video .
  • There is also the opportunity for overtime/weekend work once the engineer becomes more experienced with our environment.
  • At least 4 years' experience in a similar NOC environment.
  • CCNP Collaboration



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 34823911

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