As a Ticketing Assistant you will be central to the smooth running of the department and be expected to provide a broad range of support activities. If you thrive under pressure and enjoy working in a fast-paced environment this is the company and department for you.
*Ticketing, Issuing / Reissuing / Refunds tickets in Galileo
*Run and manage reports
*Issuing clients documentation i.e. car vouchers, transfers, excursions, cruise etc
*Calling clients for insurance details
*Despatch schedule change documentation
*Resolve in-house booking queries
*Quality Control - Sense check bookings
*Brochure Reports including despatch and returns
*Data base entry
*Work closely with the operations, ground and product department
*Booking and confirming ground components
*Day to day control/upkeep of office materials and supplies
*Arranging the daily mail for collection
*To be a main point of call for any building facility requirements
*To assist in the smooth running of all internal meetings, to include but not limited to greeting visitors, setting up refreshments etc
*Support in the adherence and delivery of company Health & Safety policy and procedures
*Excellent working knowledge of Galileo
*Ticketing experience required
*A strong work ethic and willingness to go "above and beyond"
*Ability to work with a team and cooperate with others to achieve team objectives.
*Thrive working within a fast-paced environment
*Excellent attention to detail
*Excellent communication skills at all levels
*Exceptional customer service skills as some passenger contact will be required
*Excellent organisational skills with the ability to prioritise
*Able to work autonomously at times and as part of a team
*Ability to multi task and work well under pressure to meet tight deadlines
*Self-Motivated with a solution based mind-set
*Shift work will be required - Shift times 0830-1700, 0900-1730 and 1230-2100. Two weekend days' work will also be required on a rotational basis.
Successful candidates will benefit from and competitive salary, full training and excellent benefits package and a rewarding working environment.
If you meet the specific requirements please submit your CV by applying online to this advert.
- ticketing assistant