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Ticket Sales Agent

Ticket Sales Agent

Posted 6 September by The Lowry Theatre

Ticket Sales Agent

Location: Salford, M50 3AZ.
Salary: £17374.50 pro rata per annum, plus staff benefits.
Contract: Fixed term full time and part time contracts (up to February 2022).

The Lowry is a visual and performing arts venue situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations.

Located within The Lowry is Quaytickets, an award winning customer service team providing ticketing for activities taking place across The Lowry’s theatres, galleries and educational workshops. The team also provide ticket sales services to over 50 Quaytickets clients across the UK selling tickets over the phone for a wide range of live entertainment events including, theatre, opera, musicals, dance, music, comedy festivals and sport.

We currently have a number of vacancies available with an immediate start for Ticket Sales Agents. Successful candidates will join our busy inbound contact centre sales team acting as the first point of telephone contact for the customer by processing transactions using the computerised box office systems. The roles will be based primarily on site at The Lowry contact centre with occasional opportunity to work off site at mobile box offices as required.

This is an excellent opportunity for candidates who have a real passion and enthusiasm for live entertainment and who will thrive on providing the customer with a positive experience when booking tickets for these exciting events.

The ideal candidates will have experience of providing excellent customer service and experience of working with computerised sales systems, although full training will be given.

The role has a number of staff benefits including:

- Complimentary and discounted theatre and live event tickets
- Free car parking at MediaCityUK just a few minutes’ walk from The Lowry building
- Generous annual leave entitlement
- Discounts at the bars, restaurant and gift shop located within The Lowry building

Please note that MediaCityUK is a well-connected destination with a variety of different transport options - bus, car, tram and bike.

This is a Contact Centre based role - our offices are fully Covid-19 secure.

The full-time working pattern for these roles is 37.5 hrs per week over 5 days. We also have various part time working patterns available. Evening and weekend shifts are available.

Please indicate on your application if your preferred working pattern is full or part time.

If you feel you have the skills and experience to be successful in this role then apply today!

The Lowry is proud to be an equal opportunities employer and we strive to reflect and represent the full breadth of the community we serve across our workforce. We proactively work to achieve greater diversity in the areas of gender, race, disability, sexuality, socio-economic background, faith and age. We particularly encourage applications from people who have a disability and people from black, Asian and ethnically diverse backgrounds, as these groups are currently under-represented in the arts as a sector.

Required skills

  • Customer Service
  • Direct Sales
  • Sales
  • Ticket Sales

Reference: 43945593

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