Test Analyst

Posted 22 February by Travel Counsellors

Travel Counsellors are an award-winning, travel business that places people at the heart of everything we do. We have 1,700 home-based Travel Counsellor Franchisees and 350 support staff based from our head office located near the Trafford Centre in Manchester and internationally in our 6 satellite offices. With sales of £500m plus per annum and ambitions to be a £1bn digitally enabled business, famous for the way we look after our customers and people we are always on the lookout for talented individuals who will be integral to the on-going success of this entrepreneurial business.

The Company sets itself apart by recruiting the best travel advisers, building personal relationships with customers and delivering the highest level of personal service and care that can be found in any industry. For over twenty years we’ve set the trends in travel homeworking, and last year we won the TTG Top Homeworking Agency and Travel Weekly Best Homeworking Agency awards. We’re a world class, bespoke business and one of the most fundamental factors of our business is that we’re consistent in offering an authentic and tailor-made service where our Travel Counsellors create "one off" itineraries that cannot be found off the shelf.

Founded 23 years ago, our business model is tried and tested, based on relationships, retention and referral. It’s this approach that makes us more than a little different from the rest. And that’s what keeps our customers coming back year after year, again and again. In fact, 96% say they would recommend Travel Counsellors to their friends, family and colleagues.

The business is growing quickly and has a huge opportunity for further growth by executing its clear strategy globally (referred to as RRP), focusing on:

  1. Recruiting more franchisees globally;

  2. Leveraging the opportunities to increase new business from Referrals and drive up more Re-Book business, specifically from first time bookers; and

  3. Driving sales through the Company’s in-house booking system Phenix and specifically it’s directly contracted product.

The opportunity for growth is predicated on the basis of word class leading levels of customer retention, loyalty and advocacy.

The Company’s culture is based on caring and it has a clear management behaviours centred around Focus (on RRP), Pace and Energy. We want to develop a culture that encourages innovation, fresh thinking and continuous improvement by encouraging feedback at all levels.

Moving forward we’re looking for authenticity and creative flair, for individuals who are comfortable operating in the world of modern technology and those who possess a high level of digital skills, to make sure we’re always one step ahead. Each and every individual who works for Travel Counsellors takes pride in what they do, we set high standards and always, always aim to deliver.

It’s all because we care. Caring is in our DNA.

Brief Overview of the Position

Testing embraces the planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations. The purpose of testing is to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified, and that the risks associated with deployment are adequately understood and documented. Testing includes the process of engineering, using and maintaining testware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.

Main Responsibilities

  • Reviews requirements and specifications, and defines test conditions.

  • Actively participate in planning, estimation, and prioritisation processes to ensure successful execution of testing activities.

  • Design, develop, and contribute to our automation framework

  • Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.

  • Analyses and reports test activities and results.

  • Identifies and reports issues and risks associated with own work.

Summary of Key Attributes and Qualifications

  • Experience in Manual testing (UAT/System/Regression)

  • Working knowledge of Cloud computing

  • Exposure of Agile Requirement designing

  • Knowledge of testing Micro Services and the different types needed including Base, Unit, Integration, Load, Stress, Security, resiliency testing (Experience preferable)

  • Interest in keeping abreast of current trends in software development and testing, especially as they relate to the technologies being used.

  • Working knowledge of the software development life-cycle.

  • Experience in Test Plan preparation, estimation and status reporting

  • Preferably accredited with a cloud provider

  • Preferably ISEB or ISTQB accredited (but not essential)

  • Experience scripting automated, browser-based, end-to-end functional tests using the Selenium WebDriver (APIs, as opposed to record/playback IDE)

  • Good understanding of HTMML, CSS and Java, basic coding skills

  • Selenium WebDriver experience

  • Familiar with CI/CD, microservices

Summary of Desirable Attributes and Qualifications

  • Strong commitment to quality and a thorough approach to responsibilities.

  • Excellent written and verbal communication skills.

  • Good attention to detail with a focus on quality and continuous improvement.

  • Excellent time management and planning and organisational skills.

  • Excellent interpersonal Skills

  • Good problem solving skills and the tenacity to stay with an issue until it is resolved.

  • Excellent team-working skills.

  • Self-motivated, proactive, enthusiastic and committed to a testing career path.

Reference: 34204817

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