Tenant Liaison Officer

Posted 7 February by Castlefield Recruitment

Tenant Liason Officer

Castlefield Recruitment are currently working with a with a leading construction company to find a successful and proactive Tenant Liaison Officer to join their team in Rochdale and covering the Lancashire area

Responsibilities:

Develop positive relationships with residents in order to provide information and support during work streams and programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is based in the public sector and previous experience working on social housing projects in a similar role is essential.

Key Responsibilities include:

  • Pre entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and to advise them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that tenant may have
  • Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out
  • Monitor customer complaints and resolve any potential issues
  • Monitor customer satisfaction

Required skills

  • Construction
  • Housing
  • TLO
  • resident liaison officer
  • Tenant liaison officer

Reference: 34416585

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