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Tenant Liaison Officer - Plymouth

Posted 2 February by Midas Group Ltd. Featured Ended

Mi-space is part of the Midas Group of companies, specialising in affordable housing. We have offices and projects throughout the South West and South Wales regions. Our Property Services division specialises in planned maintenance and the refurbishment of affordable housing.

We are committed to improving and developing our people. We aim to be the employer of choice: recruiting, retraining and developing the best people in the industry. Working in close partnership with local supply chain partners and using local expertise and knowledge, each regional business offers a highly personalised service designed to suit the needs of each individual customer and project.

As a Tenant Liaison Officer you will be accountable for all aspects of communication with residents before and during improvement works. You will ideally be based in Plymouth with the need to be travelling throughout the PL postcodes.

Key deliverables

  • Making initial contact with residents and being an advocate for them.

  • Visiting residents with sample options

  • Optimising the efficiency of programmed works

  • Communicating with the resident and prior to, during and following the completion of the works programme to their home, through telephone calls, personal visits and written correspondence.

  • Communicating with the client to keep them appraised of tenant related issues.

  • Responding to feedback and complaints where appropriate.

  • Supporting colleagues in their activities to deliver a successful programme.

  • Maintain accurate records and systems


  • Promoting high performance, health & safety and quality standards across site

  • Proactive resolution of issues and prompt escalation where required

  • Effective and regular communication with residents, supply chain, colleagues, client and community

  • Effective planning and organisation

  • Works on own initiative but as part of a high performing team

  • Decision making

  • Honesty and integrity

Qualifications & Experience

  • CSCS
  • First Aid (4 day)

  • Asbestos awareness

  • A proven, proactive knowledge of the management of health, safety and environment

  • Confident and competent in IT software and hardware

Midas Group Ltd is committed to equality of opportunity for all, and to removing barrier to equal opportunity. Midas Group Ltd fully recognises and accepts its responsibility to ensure that there is no discrimination on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation.

All individuals will be treated solely on their merits as employees or applicants for employment.

Required skills

  • Communication Skills
  • Community Engagement
  • Complaints
  • Organisational Skills
  • Visits

Reference: 34383101

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