We currently require a Tenancy Support Advisor to join our team in Christchurch on a fixed term contract until Feb 2019.
You’ll be providing a comprehensive welfare benefits advice service to all residents who are referred to you in order to help them sustain their tenancies. This will involve providing a full welfare benefits assessment highlighting to resident all the available benefits and tax credits, assisting in the completion of benefit claim forms and submission of applications where appropriate. You will also provide basic money management and budgeting advice to those residents who need assistance along with their welfare benefits assistance and support them to prepare and present appeals cases to the statutory authorities if required.
Applicants must have proven experience of providing welfare benefits advice and an in-depth knowledge of current welfare benefits. You will be required to work on your own initiative, prioritise effectively and manage your own case load ensuring you follow procedures. Excellent IT, team working and customer service skills are essential, along with strong written and verbal communication skills and the confidence to support residents and resolve queries quickly and efficiently.
Please note that this is a part time role, working 22.5 hours a week over 3 days. Working pattern can be discussed at interview.