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Temporary Non-Marine Claims Technician (6 month+ contract)

Temporary Non-Marine Claims Technician (6 month+ contract)

Posted 12 October by Massenhove Recruitment
Featured Ended

To provide an efficient, high quality, reliable Claims service to our Customers

  • Create new claims files when required
  • Create entries and update financial records on relevant system(s)
  • Liaise with and advise Clients on claims procedures
  • Liaise with adjustors, surveyors and/or lawyers on claims
  • Liaise with colleagues and insurers on claims
  • Negotiate settlement of claims with Insurers and their advisers, including face to face meetings
  • Draft and send standard correspondence.
  • Draft and send non-standard correspondence, ensuring that these are checked by senior colleagues
  • Answer the telephone, using own judgement on the referral of callers to a senior colleague and ensuring that information given is accurately recorded
  • Make written records of all conversations with customers and/or insurers, or other relevant business contacts, in accordance with the firm's procedures manual
  • Complete cheque and/or TT requisitions and liaise with Accounts for the same
  • Deal with claims payments within designated authority or under supervision of a senior colleague/Manager
  • Ensure that the Company’s systems and compliance are followed at all times, in accordance with the company’s compliance manual
  • Ensure that systems and procedures are followed at all times, in accordance with the firm's procedures manual
  • Such tasks as may be required to assist with the effective handling of claims within the company.

Knowledge Required

  • Level 2 knowledge of FCA rules and guidelines relating to commercial/private clients
  • Level 2 knowledge of general insurance and underlying legal principles
  • Level 2 knowledge and understanding of relevant policies and contract wordings
  • Willingness to continue to develop knowledge of insurance, claims and related issues through formal and informal learning, both internal to the firm and externally

Skills Required - Personal

  • Ability to prioritise and organise own workload to ensure that deadlines are adhered to
  • Develop and sustain relationships with Clients, Insurers and colleagues
  • Confident and effective telephone and IT skills
  • Good interpersonal and communication skills
  • Use judgement and experience of insurance matters to know when to seek help or advice from manager, supervisor or other senior colleague

Skills Required - IT

  • Microsoft Office packages, Word, Excel, and Outlook
  • London Market I.T. systems

Required skills

  • Claims
  • Lloyds
  • ECF
  • Property Insurance
  • Truck Claims

Reference: 35014895

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