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Temporary IT Customer Support Specialist - East Finchley - £14.50 p/hr

Posted 31 January by Marketplace Group Easy Apply Ended

Temporary IT Customer Support Specialist

East Finchley

£14.50 p/hr

Our client is looking for an IT Support Specialist who has experience of 1st and 2nd line support.

Principle Responsibilities

  • Provide 1st and 2nd line IT Support for the company corporate user base and deliver this within a set of pre-defined SLA’s
  • Managing tasks through to completion and where necessary escalating and liaising with internal and external 3rd party support teams
  • Use of Helpdesk package (Supportworks) to log, update and manage incidents and service requests on a continual basis.
  • To create\update technical documentation for the Knowledgebase and to follow procedural documentation
  • Create and administer User Accounts and Security Groups using AD and MORE.
  • Manage the Exchange environment including Lync, mailbox permissions and distribution lists
  • To Image\Re-image PC’s (Laptops\Desktops\Tablets) using SCCM
  • To install, maintain and support all approved software and support the roll-out of new applications
  • Provide management support for office moves, removal and reinstallation of equipment
  • Usage of remote management tools (SCCM) to create a more supportable environment
  • Receive, prioritize, and respond to requests regarding Audio Visual equipment and/or connectivity problems.
  • To support PC connectivity (LAN & Wi-fi) to networks, both within the office and remotely via VPN
  • To configure, test, maintain, monitor, and troubleshoot end user telecommunications hardware (smartphone and fixed line) and associated management tools
  • Provide equipment and software handovers to New Users and where appropriate more in depth IT training
  • Auditing and ordering of Hardware and Software
  • Print server management
  • Cable management and patching

Knowledge and Experience

  • Strong customer-service orientation.
  • Excellent verbal and written communication skills and phone etiquette
  • Ability to communicate technical information to non-technical audiences
  • Familiarity with project lifecycle Strong MS Office skills with a good understanding of Excel, Outlook and Word
  • Good customer focus, and recognition of the differing types of IT customers
  • Experience working in a team-oriented, collaborative environment and ability to develop good relationships with other team members and customers
  • The ability to work in a busy environment and remain calm under pressure

Technical Competence

  • Excellent working knowledge of Windows Operating Systems and Microsoft Office is essential.
  • Working technical knowledge of Microsoft Exchange and Active Directory.
  • Hands-on hardware troubleshooting experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to conduct research into PC issues and products as required.

Reference: 34365074

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