Temporary First Line Support

Posted 19 September by Optima Recruitment
Easy Apply

Temporary First Line Support

Provide a professional, friendly and welcoming customer focused 1st & 2nd line technical support, assisting users with PC, laptops, mobile devices, MFD issues via phone, Office 365 and other software applications. Starting ASAP!

Job Description:

  • Provide 1st line technical support in a professional, friendly, helpful and efficient manner
  • Troubleshooting basic and more complex network, PCs and software issues
  • Taking ownership of user problems, perform a technical diagnosis and fix the issue either remotely or face to face
  • Document all calls on the Service Desk
  • Actively communicating with users regarding updates and resolutions
  • Maintain an organised approach to managing workload

Person Specification:

  • Demonstrate ability to manage service desk requests
  • Previous experience / knowledge of Microsoft Office is essential
  • Friendly, helpful personality and utilise a common-sense approach
  • Ability to work with colleagues of all levels in IT and from other teams

Additional Information:

  • Based in Leatherhead
  • Flexible salary
  • Monday - Friday, 37.5 hours a week
  • Must be a car driver due to office location (onsite parking)
  • Pension
  • Starting immediately

We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy.

Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal.

Reference: 36145661

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job