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Temporary Customer Service Agent

Posted 5 January by Kelly Services Ended

Customer Service Agent

Length - Temporary

Location: Stevenage

Pay rate: £8.75 per hour (paid weekly)

The successful candidate will be responsible for providing an excellent customer service when taking calls from clients logging issues to the helpdesk.

Normal working hours are on a shift basis between 0700 and 1900 Monday to Friday, working 8 hours per day

Job Purpose and Accountabilities

  • Obtaining accurate user and fault information and logging it on the call management system
  • Providing customer support and resolving issues
  • To provide levels of customer service in line with contractual SLAs and internal call quality targets

Skills - Mandatory

  • Excellent Customer Service Skills
  • Problem Solving skills
  • A commitment to the customer and to continuous learning and personal development
  • Good interpersonal skills
  • Knowledge of Microsoft products
  • An ability to work within a team

Pay Rate £8.75

Kelly Services UK Ltd is acting as an employment business in relation to this vacancy

Required skills

  • Customer Service

Reference: 33983116

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