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Temporary Customer Service Advisor

Posted 9 April by Page Personnel Secretarial & Business Support Easy Apply Ended

A fantastic opportunity to join an established Retail business based in Stoke On Trent. This is a temp- perm opportunity with the scope to build and develop in your Customer Service career. Immediate start required.

Client Details

My client is a well established, high end Online Retail business based in Stoke. With quality and impeccable service at the heart of the company, this is a great people focused place to work.

Description

The key duties of the Temporary Customer Service Advisor will include:

  • Support in all aspects of the Sales Administration function
  • Deliver the highest level of service to all customers as specified
  • Ensure that all International orders are entered onto the systems efficiently and in a timely fashion
  • Ensure all deadlines are met within agreed delivery time frames
  • Respond to customers enquiries, returns and complaints in a positive and efficient manner
  • Liaise fully with customers, ensuring satisfaction at all stages of the order life cycle
  • Print orders and allocate to warehouse team for picking
  • Up-sell and cross-sell products where appropriate
  • Update the stock database
  • Ensure all marketing material is issued to customers as required
  • Be responsible for the on-time generation of daily, weekly and monthly Management Reports
  • Contact key customers to secure future orders as required
  • Control all Sage 50 functions on behalf of the whole Sales Administration team
  • Ensure that local purchases are made in a timely manner - eg kitchen, washroom and stationery supplies

Profile

The successful Temporary Customer Service Advisor will be/have:

  • IT literate
  • Customer Service experience essential
  • Meticulous attention to detail
  • Organised and efficient with the ability to multi task
  • Confident and polite phone manner
  • CRM experience desirable

Job Offer

The salary offered for the Temporary Customer Service Advisor role is £20,000 - £23,000 per annum.

Free parking

Temp- perm opportunity

Required skills

  • "Customer Service"

Reference: 34854670

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