Temporary Customer Service Advisor - Emergency Response
Brewster Partners are working with our client to recruit a suitably experienced Temporary Customer Service Advisor in a specialist position responding to emergency call-outs in a busy office environment. Expected to last for 3 months, with possible extension and possible permanent contract, the job would suit someone with solid customer service experience and who is able to deal with pressured situations and deliver quick solutions. Working hours are Monday - Friday 12 - 8pm. Based in Doncaster, the role is easily commutable from areas of Rotherham, Sheffield, Worksop, Retford, Scunthorpe, Goole, and surrounding areas.
The job is within a busy office in Doncaster, taking calls from customers who may have a utility-related emergency at their premises. You will take down details of the situation and then log on the system, contacting engineers who are on shift to work out who can get there in the most efficient time without disrupting other works.
Working hours are 12-8pm Monday - Friday with the option of weekend overtime.
To be successful in your application you need to be a confident call handler, ideally with experience in a contact centre environment. We're looking for someone who may have dealt with engineers call-outs either for reactive or planned maintenance/works. You will need experience of a CRM or database system in order to log the calls effectively and add bookings. Ideally we're looking for someone who can start as soon as possible.
- Immediate start
- 3 month temporary role, with possible extension and possible permanent contract
- Hours of work Monday - Friday 12-8pm
- Accessible location for public transport or commuting
- Friendly office environment in modern offices
Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at www.brewsterpartners.co.uk for more information.
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