Temp to Perm Team Leader

Posted 26 April by Pareda Recruitment
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This is an excellent opportunity to join a fast paced and forward thinking business at an exciting time of expansion.

You will be responsible for managing a team of talented multi skilled Customer Experience Agents enabling them to provide the very best service to your customers, partners and stakeholders.

You will be there to equip the team to succeed through engagement, support and development in order to meet service targets, quality standards and customer requirements. You will also be accountable for planning, coordination management of the workload and resources. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations including those outside your own area. Effective people management is key to this role, as well as being able to build strong relationships with all stakeholders and supporting key initiatives to deliver client expectations.You will also work collaboratively with operational, project and support teams across the business to drive a continuous improvement for customers, colleagues and the wider organisation.

It is essential that you have a successful track record managing a team in a contact centre environment. You will also genuinely care about the service you provide to your customers and colleagues and put the customer at the heart of everything you do. You will have a high degree of resilience, respond to change positively and have a real can do attitude.

In return there is real scope for career development, a great working environment and a range of other benefits. You will likely move on to a permanent contract after three months.

Reference: 41759518

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