Telesales Manager

Posted 23 February by Proactive Personnel Easy Apply


Are you an experienced Telesales Manager on the look out for an exciting new role, competitive pay and excellent benefits within a well established company? If so please read further and apply today for immediate response.

The Telesales Manager's role is to oversee the daily running and management of the telesales and retention channels and to oversee a Sales Team in meeting sales and retention targets as set by the business.

The Job Role:

  • Coaching, inspiring and motivating a Sales Team
  • Coaching, training and mentoring the frontline team
  • Ensuring that the team meets the sales targets
  • Monitoring random calls for quality assurance
  • Completing weekly/monthly performance reviews
  • Developing sales strategies to guarantee success and growth
  • Developing and maintaining customer relationships
  • Disciplined use of internal systems, communication and customer management
  • Handling customer complaints and enquiries in relation to all retention activities
  • Forecasting and analysing sales data
  • Regular reporting KPIs to the Head of Customer Services & Telesales
  • Keeping to targets and managing KPIs

Experience / Requirements:

  • A good understanding of the market dynamics in the respective sector
  • Strong, proven success in a similar role
  • Experience in managing a Telesales/Retention Team
  • Excellent verbal and written communication skills
  • The ability to prioritise and handle multiple tasks at any given time
  • A demonstrated ability in coaching, training and developing frontline personnel


  • 37.5 hours per week (Mon-Fri)

Reference: 34542702

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