Telesales Manager

Posted 17 January by First Data Corp Featured


Head of Telesales - Card Acquiring

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data’s Shared Services organization, which includes the Human Resources, Finance, Legal, Marketing, Communications, Finance, Strategy, Compliance, Legal, Security, Sourcing, and Properties functions, supports our mission to drive our clients’ success with industry-leading solutions, consultative advice and service. The Shared Services teams align with our customer-facing teams in a model that drives consistency, yet also provides the flexibility needed to meet unit-specific goals. Our Shared Services employees bring the domain expertise that helps First Data retain and grow our base of owner-associates, drive profitable growth, navigate complex channel partnerships, and build First Data’s brand equity.

Job Responsibilities

We are looking for a Head of Telesales within our Card Acquiring team based in Basildon, Essex.

In this role you will be responsible for managing a team of Telesales Consultants who are tasked with new client acquisition via the conversion of qualified leads, partner management and the generation of self-generated referral business.

You will successfully lead the team to deliver sales and behavioural objectives against targets and drive the sign up of both new to card merchants and those who use a competing acquirer service.

You will be accountable for high level contact and negotiations with key stakeholders, identifying sales opportunities and developing short/medium term sales plans, working with senior management to develop business/sales/client strategies, leading and coaching the team including performance management, utilising CRM and pipeline management tools and full implementation and migration management.

Experience/Job Requirements

  • Full knowledge of card acquiring payment and data solutions.

  • Working knowledge of acquiring schemes, their drivers, industry dynamics, interchange and future product service deliverables.

  • An up to date knowledge of Industry related technical development.

  • Knowledge of relevant third party suppliers (e.g. technology) and partners.

  • An exceptional sales and profit performance record.

  • Proven ability to build and maintain relationships at all levels.

  • Proven success rate in negotiating

  • A sales/business development background.

  • A Team Leading / Line Management background.

First Data is an Equal Opportunities Employer

Required skills

  • Business Development
  • Customer Service
  • Sales
  • Administration
  • Telephone Skills

Reference: 33977196

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