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Telesales Executive

Posted 3 days ago by REED Featured Ended
Be part of a small team that is the first point of contact for potential, new and existing customers; provide a comprehensive customer service support, ensuring customers’ needs and expectations are always exceeded. Proactively promote by phone the services to potential, new and existing customers across the UK. To provide administrative support to the Sales team and facilitate collaborative working between shared services.

• Build strong relationships with potential, new and existing customers
• Manage and update customer database using the Sage CRM system
• Generate business leads by both up selling to an existing account base and also by developing new trading relationships
• Make outbound B2B sales calls, developing your own account portfolio
• Responsible for the smooth running of the sales administration function including samples, sales quotations and reporting of market intelligence
• Provide detailed reporting on sales activities using sales tools available
• Support the Sales Team based on Business Intelligence tools

You will be..
• Working within a sales target driven environment
• Working as part of a small team. Provide backup to other team members and be flexible and willing to perform varied duties
• Completion and despatch of customer orders within strict deadlines
• Handling complex enquiries/complaints

• Minimum GCSE level in Maths & English or equivalent
• Excellent communication skills, written and spoken
• A polite, friendly and tactful manner with a good understanding of customer needs
• Previous experience of customer service either face to face or over the phone
• Self-motivated and driven
• Ability to work decisively under pressure
• Proven experience within a sales environment
• Proven negotiation skills
• Computer literate, Microsoft office and previous experience in Sage CRM system preferred
• Flexible with a ‘can do’ attitude
• Ability to plan and organise a variety of work with conflicting demands

Reed Specialist Recruitment Limited is an employment agency and employment business

Required skills

  • Administrative
  • Administrative Support
  • B2B
  • Backup
  • Business Intelligence
  • Calls
  • Communication Skills
  • Computer Literate
  • CRM
  • Customer Service
  • English
  • Function
  • Intelligence
  • Maths
  • Microsoft Office
  • Negotiation
  • Orders
  • Quotations
  • Recruitment
  • Reporting
  • Sage
  • Sales
  • Sales Administration
  • Sales Calls
  • Sales Team
  • Selling
  • Trading
  • Build Strong
  • Build Strong Relationships
  • Sage CRM

Reference: 34867836

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