This is an exciting opportunity for an experienced Telesales Executive to join a successful sales team based in Wootton Bassett selling luxury holidays.
Started trading in the UK in 2011, founded by experienced travel entrepreneur and CEO along with co-founder. My client are experts in creating Cruise and Stay Holidays and are now selling over 50,000 holidays a year with turnover in excess of £140m with industry beating margin and profit metrics.
Their Head Office is in the UK with a team of 135 and we are now trading in Cape Town, South Africa and Australia (Total employees: 250)
In 2015 Dnata Travel, a division of the Emirates Group, took a 51% stake in the business and they have a confident 5-year growth plan.
- To service inbound sales calls and understand the customers' needs, build rapport and offer expert cruise and land holiday solutions
- Provide excellent service to all of our customers, adapting the approach taken for each call
- Create fantastic customer engagement, understand the customer's requirements, pitch and close the sale
- Cross sell when required
- Meeting, or exceeding, company KPI's for conversion
- Making accurate cost calculations, and providing customers with quotations quickly and efficiently
- Produce accurate administration work to complete booking process
- Work pro-actively as part of a large team of Sales Advisors (circa 30+ people) bringing energy and drive to a fast moving and dynamic environment
- Work effectively with other departments to ensure understanding of products
- Loves sales and enjoys the satisfaction of making a sale
- Is results orientated, driven to accomplish goals and have a high degree of self -motivation
- Must be able to demonstrate empathy, the ability to identify with customers, establish rapport and build relationships
- The ability to adapt style to provide the customer with a personalised service
- Must be able to organise themselves in order to achieve targets
- Takes responsibility for actions and results
Salary - OTE £40,000 per annum (Basic + generous uncapped commission with earning potential of up to £90,000 per annum)
Benefits - Opportunity to earn great commission + Pension contributions + Medical Benefit + free car parking
Working Hours - Full Time. The role includes weekend and evening working on a rota basis