Our client is seeking experienced Telesales Executives to join there busy sales team in Farnham. You are responsible for selling Tax services to contractors in the self-employed market, helping them to claim Tax rebates from HMRC.
Using warm leads passed over from the Business Development team, the Telesales Executives contact individuals who are registered on the Construction Industry Scheme (CIS) to make sure they are tax compliant and understand what they can and can’t claim back from HMRC in the form of a rebate. Using our bespoke in-house CRM system, the team are also able to run through a calculation with individuals using their expenses (up to 4 years backdated) in order to determine what rebate they may be able to claim, which they may not have been aware they were even entitled to.
Once a sale is secured, the team issue documents to clients in order to get them signed up and, once the information has been received back, the client is then handed over to the Tax department who will submit claims for any rebates due and will process the clients’ tax returns on an annual basis.
Uncapped earning potential: OTE in the first year of £20,000+.
To build effective relationships with potential clients and existing customers, by use of appropriate questioning, clarification and language
To communicate courteously with all customers by telephone and email, progressing issues and queries to a successful conclusion at the earliest time
To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
Provide feedback to management of potential improvements to existing procedures and scripting
Work as part of a team to achieve the departmental standards and objectives
Work effectively with other departments within the Group to maintain excellent standards of service
Skills, Knowledge & Experience
- Well-developed communication skills, both written and verbal
- Clear telephone manner and clear listening skills
- Excellent customer focus
- Demonstrates drive and positive approach to work and a determination and motivation to achieve targets
- Resilient and pro-active
- Good time management
- Team player
- Flexible approach
- Good knowledge of how to operate Word, Excel and E-mail
There is the opportunity for immediate start with this role!!!
Please call us at Futures to discuss this role and potentially being considered for the role.
This vacancy is advertised by Futures Recruitment Services who operate as an employment agency. Due to the high volume of applications received we are not able to reply to each personally and should you not hear from us within 7 days this means your application was not successful on this occasion.
- Customer Service
- Tax Returns