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Contact Centre Advisor

Posted 5 April by REED Easy Apply Featured Ended
REED Business Support is working together with a prestigious brand based in Exeter, to recruit a full time Contact Centre Advisor on a permanent basis.

Purpose of the role:
· To expand customer contact to increase sales and retention for service environment
· To generate workshop bookings from live and lapsed customer database
· Upselling to the customer to maximise revenue
· To improve data quality by cleansing customers records
· To be the voice of the business’ outbound call activity

Job Accountabilities & Responsibilities:
· Effective outbound calling to generate visits
· Appropriately code and cleanse customer records to ensure relevant and timely future contact
· Extend a high level of customer service and experience to maintain brand values and service excellence
· Act with a professional and flexible approach
· To support a range of department teams with EMS and post service/handover contact
· Occasional Saturday working on a rota basis
· Support comms team on meeting departmental and commercial objectives
· Create effective communication links with the manufacturer , suppliers, professional bodies and statuary representatives to drive best value for the business
· Great customer service skills, focusing on the needs of customers to improve service and sales
· Communicate clearly, regularly and promptly with colleagues across all business areas
· Communicate the Business culture of quality and excellence through the digital and Social Media platform
· Identify training and development needs for yourself as part of the performance management process
· Ensure all capital outlay is authorised by a line manager or a director
· Ensures all areas of Health & Safety operate effectively and within the requirements of the law

Job Requirements:
Essential:
· Outbound call experience
· Proven experience in conversion and retention within sales
· Good telephone and interpersonal skills
· A dynamic and driven self-starter
· Flexible, willing and professional
· Motivated
· Can work as part of a team and build relationships

*Opportunity to earn bonuses and uncapped, alongside a basic salary.*

If you're interested in this role, apply below or email your CV to keelan.allman-parsons@reedglobal.com

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34620421

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