Overall Purpose of the Role;
As a Telesales Agent you will be joining a successful and established team assisting customers with placing their orders as well as answering any queries they have with their accounts. To ensure Aryzta Food Solutions deliver the best customer service we aim to promote our products and services by phone, answer incoming customer calls and make outgoing sales calls. Telesales Agents will be required to maintain good understanding of our products and services that we offer as a business.
Main Duties & Responsibilities include;
- Answering incoming customer calls, processing sales orders.
- Making outgoing calls in order to sell products and services from a scheduled call plan.
- Upselling all products and services Aryzta Foods Solutions offer.
- Accurately and efficiently update customer information on to SAP system. e.g optimising call times / contact details etc
- Process credit card payments and troubleshoot any issues that may arise.
- Assisting customers with delivery time via the online tracking system.
- Maintain and develop individual knowledge of products.
- Meeting relevant KPIs to ensure consistent performance.
- Promoting Ecommerce. - Handling complaints towards a resolution.
- Building relationships with other departments.
- Great customer service provided to all customers within Aryzta Food Solutions.
- Punctuality and Reliability - Be a team player with confidence, energy and enthusiasm
- Highly motivated with a passion for delivering exceptional customer service
- Polite Telephone Manner - Ability to multi-task and work as part of a team
- Target / KPI Driven
- Good PC Skills with ability to learn new systems quickly e.g. Microsoft Office, Excel - Great communication skills including active listening
ARYZTA is a global baking company with a Passion for Good Food. We provide our retail and foodservice customers with a portfolio of bakery solutions so they can deliver memorable, delicious food to consumers. With operations in the United States, Canada, South America, Europe, Asia, Australia and New Zealand, ARYZTA has become a global leader in the baked goods industry and one of the largest specialty bakery companies in the world. Our leading bakery brands in North America include La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. We have 58 state-of-the-art bakeries and kitchens around the globe, with 24 of those in North America, and are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. Our company values are Trust, Easy to do Business, passionate, accountable, Customer focused and Result orientated