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Telesales Advisor/Order Processor

Posted 4 January by Emmerson-Ross Recruitment Ended

The role will involve regular contact with customers over the phone. Emphasis is placed on fostering excellent client relationships so effective communication skills are very important. The role involves no cold calling but we are looking for candidates who have previous experience within a similar role. A good working knowledge of MS Office (spreadsheets and word processing) is also required.

The Role

  • Managing own book of customers
  • Process all inbound calls and provide a punctual outbound service to existing client base
  • Input sales on the computer system
  • Dealing with any order queries and corrective actions
  • Diligent tracking of all activities and contacts
  • To ensure that all customer complaints are managed through to resolution
  • Computer work and general admin duties

The Benefits (Why work for us?)

  • An exciting opportunity to join a successful national company
  • Fantastic team culture
  • Great benefits
  • Basic salary negotiable from £16,908 - £18,468
  • Monthly bonuses (up to £450)
  • 20 days plus Public Bank Holidays increasing with service tenure
  • Group Pension Plan available following a successful 6 month probationary period with Company and personal contributions
  • 40 hour week, working 8.30am to 17.00pm Monday to Friday
  • Free parking
  • Full sales and systems training provided as well as continued support

Our Location: Heathfield, Newton Abbot

Required skills

  • Customer Service
  • Order Processing
  • Sales Administration
  • Telesales
  • Database Admin

Reference: 34136687

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