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Telephony Agent £10.00

Posted 31 January by Adecco UK Limited Ended
This is an exciting opportunity to join one of the UK's leading Financial Institutions; this is a prestigious client who is known for rewarding their staff and offering fantastic career opportunities. We're the 3rd best large employer in the UK for a reason. If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career.

Rate of pay: £10.00ph
Working hours: 35 hours per week
Contract: 26 weeks- potential progression within the business however, cannot be guarenteed.

Location: Moulton Park Northampton

Overview of the role:
You will be responsible for taking incoming calls from customers and 3rd parties, who will be requesting information on the progress of a compliant or enquiries as to whether PPI was in place. You will be responsible for validating customers whilst on the phone and you will be using multiple systems at once. You will be investigating enquiries and relaying the information clearly back to the customer/ 3rd party. This role includes data entry whilst assisting callers on the phone, therefore time management is essential.

To be considered for this role, you will need the following:

Competencies: Excellent writing skills, strong verbal communication, high attention to detail, confident in working in a fast-paced environment
Values: Adaptable, team player, hard working.

Experience: Contact centre experience is highly desirable.

Why work for this client?
*Working for the UK's largest building society who offers career progression and development.
*Full training and induction on-going and one to one
*You may be starting as a temp however lots of permanent employees started this way and have established a long term career.
*Over time rates
*No sales or cross telling
*Excellent team working environment

To be considered for this exciting position, please email your CV in the first instance.

Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process the application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34365199

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