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Telephony Advisor

Posted 23 January by Adecco Corporate Easy Apply Ended

This is an exciting opportunity to join one of the UK's leading Financial Institutions; this is a prestigious client who is known for rewarding their staff and offering fantastic career opportunities. We're the 3rd best large employer in the UK for a reason. If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide.

Rate of pay: £8.75ph

Working hours: Mon-Fri 9am-5pm, No weekends

Contract: 3 months

Location: Portman House, Bournemouth

Overview of the role:

As an Updates Telephony Advisor, you will be working in a call centre based role. You will be responsible for updating Brokers, Solicitors & Applicants on the progress of their Mortgage Application. You may be required to liaise with other areas of the business if further information is required. You will be dealing with sensitive information which needs to be verified on each call so attention to detail is key. 95% of your day will be answering telephone queries however, there is a small amount of admin & data input required fulfilling your role.

To thrive in this role, you will need to express a passion for customer service, maintain a good telephone manner while being able to manage a diverse & demanding workload. During your training period, you will be 100% quality checked however; this will decrease once you are fully competent. On-going support is always available.

To be considered for this role, you will need the following:

  • Excellent written and verbal communication
  • Customer focused and confident
  • High attention to detail
  • Good team player
  • Target driven
  • IT Skills and able to learn in-house systems
  • Customer service experience is desired

Why work for this client?

  • Working for the UK's largest building society who offers career progression and development.
  • Full training and induction on-going and one to one
  • You may be starting as a temp however lots of permanent employees started this way and have established a long term career.
  • Over time rates
  • No sales or cross telling
  • Excellent team working environment

Anything else agreed:

This is a 3-month rolling contract with the possibility of going perm.

The Mortgage Works is the buy to let arm of Nationwide. Nationwide is passionate about delivering the best customer service in a professional but friendly manner. We are committed to equality and diversity and all our staff members are treated with courtesy and respect. We are a mutual society which means that we consistently put our members first and ensure that they always receive fair customer outcomes. Nationwide differs from its competitors in the way it respects both its members and the people who work for them. We also ensure that our staff have development opportunities and encourage them to reach for their goals.

To be considered for this exciting position, please email your CV in the first instance.

Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process the application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.

Required skills

  • Admin
  • Call Centre
  • Finance
  • Telephony
  • Inbound
  • Customer service advisor

Reference: 34299905

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