Telephone Triage Clinicians - Welwyn Garden City/Bedford

Posted 16 September by NHS Business Services Authority

We are looking for registered nurses with multi-agency working experience to join our Integrated Urgent Care (IUC) service.

This is an exciting opportunity for those who are looking to develop their skills in this key area of patient assessment. Working as part of a multidisciplinary team signposting and supporting the local community.

These positions are based from our Regional Contact Centres in Welwyn Garden City and Bedford.

Who are we?

HUC provides healthcare services across a number of counties in the East of England, including Luton & Bedfordshire, Cambridgeshire & Peterborough, Hertfordshire and West Essex.

Our mission is to provide a local, clinically-led range of services, giving patients 24/7/365 urgent care access in an Out-of-Hospital environment. Putting the patient at the start and heart of our care.

When patients require healthcare advice or need to speak with a healthcare professional, patients can phone the NHS 111 service provided by HUC to access medical advice, assessment and treatment. We also provide a range of other healthcare services to support patients and GPs, including GP surgery services and urgent care centres.

Our success is built on the strength of our teams. We offer a wide range of educational opportunities for clinicians, flexible roles and our team and community spirit will be hard to find elsewhere.

The Role:

We are looking to recruit reliable and passionate Nurses to join our motivated, friendly and hardworking team of clinicians, to support the smooth running of our Telephone Triage Service.

  • Telephone assessment prioritisation of all patients who contact the Out of Hours Service with urgent medical needs. Giving appropriate advice to patients and carers, in managing their urgent care needs and if necessary arranging referral of patients to a range of other services
  • You will be responsible for undertaking clinical assessments of patients and/or their carers/relatives, with empathy and sensitivity, guiding them to the right services to ensure the appropriate level and location of care. Clear and effective communication skills, verbal, written and electronic are therefore essential
  • You will have effective and accurate IT skills and must be able to demonstrate an ability to assimilate information quickly and effectively to ensure a quality outcome for patients
  • The service is out of hours and we require staff to be flexible. We have a range of contracted hours, covering 6.30pm – 10.30pm midweek and between the hours of 8am and 10.30pm at weekends

Qualifications and training


  • Registered Adult Nurse or Registered Sick Children Nurse
  • Telephone Triage experience
  • Proven evidence of working in a fast moving environment, with the ability to recognise minor and urgent illness

We can offer you

  • Flexible shift patterns that suit you
  • Varied, interesting and challenging work
  • Opportunity to make a difference
  • Senior Clinical support available at all times
  • Educational events
  • Performance feedback to support appraisals

Current Pay Rates:

Hourly rates of pay are dependent on regional areas, times and days worked.

Benefits of joining us:

  • Professional indemnity cover
  • NHS pension scheme and Perkbox reward scheme
  • Eye test scheme
  • Supportive, enjoyable and team-based culture

As HUC is an organisation commissioned by the NHS, all roles are listed on the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (SI 1975/1023), which means they are eligible for a standard or enhanced check as appropriate from the Disclosure and Barring Service.

We are fully committed to Equality of Opportunity and welcome applications from all sections of the community.

Reference: 40880971

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