Recruit, train and develop a team of telephone account Managers whose primary focus will be to develop profitable business relationships with a panel of intermediaries.
Call monitoring will be a key aspect of this role both in terms of the development of the individuals within the team, but also to provide controls from a compliance and risk perspective. The monitoring of results would confirm a lack of product bias from a TCF perspective and the Telesales Manager would have ongoing monitoring responsibilities using MI which would reflect and indicate trends/TCF status.
Working closely with the Distribution Director, the telesales Manager will ensure that the Telesales operation distributes the right and appropriate product mix to ensure the right mix of competitiveness and profit are achieved.
Lead and manage the people development within the Telesales operation and ensure the performance management framework is delivering against agreed objectives.
Encourage and promote the highest standards in financial advice with intermediaries and deal decisively with any firms that do not meet these standards.
Engage with the face to face team (Key Account Managers) to ensure we have a clear, focused and aligned message from both the field team and Telephone Sales team.
Build and maintain a high level of knowledge of competitor products/propositions, as well as industry and marketplace awareness in order to assist with the development of business opportunities and people development.
Skill and experience in growing a financial services business through telesales.
Proven ability to coach, develop and train sales people within a Sales environment
Highly effective in selling and presenting on products and propositions alongside exceptional inter-personal skills
Able to motivate and enthuse a sales team to achieve stretching targets
- Financial Services