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Telephone Negotiators - Financial Services

Posted 2 February by CCR Recruitment & Selection Easy Apply Ended

Telephone Negotiators - Financial Services

South West London £16-19k Basic Salary Plus excellent commision struture and Benefits

Our client a well established financial services organisation are looking to recruit a number of Collectors (training will be given) to work within their busy contact centre.

You must possess a proven background with financial institution and be used to dealing with customers and dealing with enquiries. A generous bonus is also offered.

  • Engaging with customers to build a full understanding of their situation and if appropriate setting-up repayment plans, or potentially explaining to customers how to obtain free debt advice
  • Speak to customers to create affordable and appropriate repayment plans that result in any debts being satisfied
  • Help customers identify the most appropriate means of payment that suits their individual circumstances
  • Handle inbound and make outbound calls to customers to answer questions and queries
  • Identify any expressions of dissatisfaction or complaints and follow the agreed processes and procedures to ensure that any issues are resolved.
  • Speak to customers on a regular basis to ensure that their arrangements are still appropriate for that particular customer
  • Ensure that the company maintains update-to-date contact information for customers
  • Remain focused on reaching the right outcome for customers on each and every call

Please apply now.

Required skills

  • Collections
  • Contact Centre
  • Customer Service
  • Negotiation
  • collections advisor

Reference: 30422966

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