Telephone Negotiators - Financial Services
South West London £16-19k Basic Salary Plus excellent commision struture and Benefits
Our client a well established financial services organisation are looking to recruit a number of Collectors (training will be given) to work within their busy contact centre.
You must possess a proven background with financial institution and be used to dealing with customers and dealing with enquiries. A generous bonus is also offered.
- Engaging with customers to build a full understanding of their situation and if appropriate setting-up repayment plans, or potentially explaining to customers how to obtain free debt advice
- Speak to customers to create affordable and appropriate repayment plans that result in any debts being satisfied
- Help customers identify the most appropriate means of payment that suits their individual circumstances
- Handle inbound and make outbound calls to customers to answer questions and queries
- Identify any expressions of dissatisfaction or complaints and follow the agreed processes and procedures to ensure that any issues are resolved.
- Speak to customers on a regular basis to ensure that their arrangements are still appropriate for that particular customer
- Ensure that the company maintains update-to-date contact information for customers
- Remain focused on reaching the right outcome for customers on each and every call
Please apply now.
- Contact Centre
- Customer Service
- collections advisor