Telephone Customer Service Agent - Start ASAP

Posted 5 April by Demon Recruitment Group

Demon Recruitment Group is currently recruiting Permanent Telephone Customer Service Agents to work for a leading company in Feltham.

JOB SUMMARY:

  • To receive inbound calls from a variety of customers;
  • Responding to customer emails.
  • Liaise with other employees in different departments.
  • Accurately enter customer data into a variety of databases
  • Taking ownership of the customer's payment or query and seeing it through to a satisfactory resolution.
  • Handling inbound and outbound calls, e-mails and online through Chat with customers and associated companies
  • Providing prompt, efficient and consistent information and communication
  • The accurate handling of all consumer initiated interaction to ensure that customers receive the information that is right for them first time
  • The resolution of consumer issues and complaints including consistent follow up and escalation where necessary
  • Complaints resolved within company defined time-scales and to policies
  • Following through enquiries from inception to completion
  • Maintain a full understanding of all product line

Experience

  • Previous telephone based Customer Service Experience
  • The ability to communicate confidently in both clearly spoken and written English as well as having the ability to build a rapport with people quickly and effectively
  • A professional, pro-active and 'can do’ attitude with exceptional attention to detail with excellent organisational skills and a passion for providing outstanding customer service
  • Be able to problem solve quickly and take ownership comfortably
  • Enjoy working in a busy environment, whilst remaining patient.
  • You will need fast accurate computer skills and be prepared for a high volume of in and outbound calls
  • The ability to deliver excellent results and constantly improve our customer's experience and aid in our continued growth

Our client is Interviewing immediately so apply now

Apply now or call Amber at Demon Recruitment Group in Feltham for more information

Please apply if you have the skills listed above, if you haven't heard within 14 days you have been unsuccessful but please do keep looking at Demon vacancies online..

Demon Recruitment Group confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age,disability or sexual orientation.

Required skills

  • Calls
  • Complaints
  • Customer Service
  • Order Processing
  • Inbound

Application questions

Have you got telephone based Inbound Customer Service experience?
Are you available Immediately?

Reference: 34836788

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