TELEPHONE CALL HANDLER -ACCOUNTS

Posted 27 March by MATCH 2 LTD Easy Apply

Accounts Call Handler

OTE £20K inc Basic Salary Dartford

Our client manufactures and supplies a comprehensive suite of Franking Machines, Digital Post, hardware and software solutions and services.

Originally founded in Germany where it has operated over 90 years, it now conducts business globally.

The Group prides itself on its ability to offer advanced solutions that are innovatory and cost effective to the business community.

They have been trading in the UK for over 20 years and are currently entering a stage of controlled expansion aimed at increasing its rapidly expanding market share.

Reporting to- Customer Service Manager

Purpose and Objective of the Role :

- To Contact customers via Telephone

- Produce Copy Invoices from Exact System

- Administer database adjustments in to account Software Exact

- Basic invoice query question and answering

- Constantly strive to Improve Customer Satisfaction.

- Quick and efficient handling of calls

- Achieving calls per day Target

- Accurate administration of Exact Database

- Re-Produce electronic invoices customer

- Taking accurate payments over the phone

- Offer initial query support to customers

Role/Duties

  1. To contact customers related to status of account
  2. Produce copy invoice if required

3. Answer basic questions related to invoice receipt

4. Complete follow up calls on outstanding invoices within company time frame

5. Answer basic questions connected with details of the invoice

6. To achieve daily targets for the role & company

7. To take accurate payments from the customer

8. To update details within the exact system connected to the phone call

9. Co-operate with internal and external customers.

10. Improve and continue to improve customer Satisfaction.

11. Other duties as defined from time to time by management.

Candidate Specification

The ideal candidate will enjoy making several telephone calls in their working day. You will a self motivated person possessing plenty of drive and energy, possessing a bubbly personality.

Experience of dealing with a CRM system is essential as is working in a fast moving -results driven environment.

Income Package

The basic salary will be £17,000 pa

The variable bonus will be £3,000pa (payable monthly )

ON Target Earnings of £20,000pa.

The annual leave entitlement is 24 days plus an additional day after one years service

There is a birthday recovery day entitlement.

Company pension Scheme

Company convention

Several company award schemes

The hours are 9 am to 5-30pm Monday to Thursday (1 hour lunch)

Friday early close at 5pm.

Reference: 34470767

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