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Telephone Based Customer Services- Inbound, Reigate, Surrey

Posted 23 January by Canon UK Ltd Ended

Working as part of a team you will be taking calls from Canon customers and analysing the issue , training given and then scheduling an engineer to go out and fix the issue. Previous experience in in bound call/scheduling work very useful, excellent communication skills, varied work. Apply now!

As an Engineer Scheduler, you will work as part of a dynamic planning team supporting our Field Engineers, who fix multi functional devices (MFD)/ photocopiers and will ensure that Canon's customers' expectations are met in regards to agreed service level agreements

The work is varied, so if you enjoy working in a fast paced environment, being part of a team and have excellent planning and organisational skills, then this is a great opportunity to develop your career.



What We Give:
You will have responsibility for planning the availability of field engineers to ensure customer requests are responded to within our service level agreements. This requires strong monitoring and planning skills as some work will be to oversee the automated scheduling system.

You will work with field engineers to ensure resources are correctly allocated and carry out call dispatch, book off when required and correct mistakes in visit reporting.

Your challenge will be to meet customer service level agreements using your planning and organisational skills to monitor and plan the availability of field engineers whilst keeping our customers informed.

You career is important to Canon and we ask that you own your career development with the support and guidance of your Manager.


What We Ask:
You will be able to communicate clearly and concisely in verbal and written form. You will be familiar with MS Office, excel and Outlook. With preferable experience in Siebel and Oracle Real time Scheduler, although training will be given.

We need people who can achieve the exceptional by working collaboratively. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You will have a passion to achieve the exceptional by working collaboratively and have the ability to see the world the way our customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You will have previous CRM application experience and a good understanding of scheduling methods.

Your planning and scheduling experience is essential to succeed in this role.



You Will Need:

You will need exceptional organisation skills to ensure effective monitoring of engineers and the activities that need to be completed, by doing so you will positively contribute to your individual and team target(s).

You will have a passion for providing customer service and will put your skills to use in creating effective and efficient solutions to challenges and queries that provide the customer with an experience beyond imagination.

This role is very much a team role, we expect all members to contribute to create a winning team. Great for those seeking an opportunity to create solutions to problems and enjoy working in a fast-paced environment, where their drive and passion



Further Information:
Closing Date - 30 January 2018 - please apply as soon as possible
Location - Reigate, Surrey
Salary - £19,140 - £20,204 + 5% bonus

Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 days with long service)
Company Pension Scheme
Life Cover for those in the pension scheme

No agencies please

Required skills

  • customer service
  • administration
  • inbound call centre
  • telephone
  • scheduler

Reference: 34302575

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