Telephone Account Manager

Posted 19 March by Rayner Personnel Limited
Telephone Account Manager

Location: Milton Keynes                                                        

The Role

To manage a designated account base day to day and to achieve activity, growth and customer satisfaction targets.  To achieve these targets through identifying sales opportunities, delivering excellent service and proving value to maximising the retention of existing spend.

A typical week might involve

•       Proactively contacting existing customers to establish and build relationships

•       Interpret and explain customers data to help explain the value of our product and ROI 

•       Utilise internal tools and data to help add value to our proposition 

•       Deliver new rightmove initiatives to customers

•       Identify new business opportunities, present and close with a bespoke advertising solution

•       Conduct relevant product and service training with customers

•       Be the point of contact to answer customer queries, resolve problems and provide solutions to resolve re-occurring issues

•       Identify training opportunities to support the relationship and deliver 

•       Recording information in relevant databases and ensure CRM’s are kept up to date

We’re looking for someone who

•       Has consistently over achieved set sales targets in an office based environment

•       Analytical and confident with data analysis, and building stories around this

•       Able to thrive in a hardworking and dynamic team 

•       Ability to manage customer expectations and deliver excellent service

•       Excellent verbal and written communication skills.  

We would love someone to have

•       The Drive to exceed team expectations

•       Strong desire to ‘get the job done’ and thrive in a hardworking and dynamic team 

Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all of the above, but are smart, self-motivated and passionate about delivering a great experience to our customers then get in touch.


  • A Highly competitive Basic Salary
  • Commission & Incentives
  • Monday to Friday - 5 day week

Don't delay, apply NOW, this position will be sought after. Please email me at or ring (in confidence) for further details,  

With dozens of Jobs currently available in Beds, Bucks, Berks, Ox's & Northants I might have what you are looking for, so please drop me a line or visit our website for more details 

Application questions

Do you have account manager or similar experience?
Do you excel at relation building/management ?
Do you have excellent Customer Service & Rapport building skills ?

Reference: 34713235

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