OneFamily is recruiting for a Telephone Account Manager to join our fast paced and dynamic central Brighton office. We are looking for someone who will support the sales and marketing function to deliver a significant contribution to OneFamily new business objectives, through existing and new intermediaries.
Purpose of Role
To develop, assist and manage intermediary accounts, maximising sales and revenue within agreed budgets over the telephone
To provide ongoing service to the intermediary to ensure ongoing business opportunities are maximised
Via outbound product specific campaigns, prospect for new accounts to introduce the product suite of OneFamily
Provide support to the Sales and Service Manager for all matters relating to the lifetime of each key account including the identification and development of new intermediary brokers.
Industry knowledge - Demonstrates sufficient awareness and understanding of industry trends and developments. Is able to interpret the impact of competitor and regulatory actions on our business
Customer focus - You appreciate the impact of your individual actions and collective behaviours in relation to the effect upon the customer of the process, service or product provided. In doing so, you take appropriate action to ensure that the customer experience is positive, or take steps to ensure the customer outcome is aligned to our responsibilities and culture
Team working & collaboration - You’re known for contributing readily to ensure the success of the whole, bringing energy, motivation and new ideas to drive performance
Results focus - Motivated to achieve objectives and targets with a continuous focus on doing the right things in the right way to ensure sustainability
Influencing - Having the ability to demonstrate to others the rationale and need for a course of particular thought or action. In doing so, persuades opinion to allow others to understand and buy in to the position you are taking.
In return we offer:
Relaxed dress code
25 days paid holiday, plus bank holidays
Generous bonus scheme
Excellent voluntary benefits scheme
Healthcare and life assurance
Enhanced maternity, paternity and adoption leave
Staff Introduction scheme
Reward & Recognition schemes
If we sound like a company you’d like to work for- then please get in touch and request the full job description!
- Account Manager
- Customer Experience