Telephone Account Manager
Do you have the drive to exceed team expectations?
Do you have a strong desire to get the job done and thrive in a hardworking dynamic team?
Our nationwide client is at the forefront of their domain and you could be a part of it!
The post holder will manage a designated account base day to day to achieve activity, growth and customer satisfaction targets. To achieve these targets through identifying sales opportunities, delivering excellent service and proving value to maximising the retention of existing spend.
Key responsibilities will include but are not limited to:
- Proactively contacting existing customers to establish and build relationships
- Interpret and explain customers data to help explain the value of the client’s product and ROI
- Utilise internal tool and data to help add value to our proposition
- Deliver new initiatives to customers
- Identify new business opportunities, present and close with a bespoke advertising solution
- Conduct relevant product and service training with customers
- Be the point of contact to answer customer queries, resolve problems and provide solutions to resolve reoccurring issues
- Identify training opportunities to support the relationship and deliver
- Recording information in relevant databases and ensure CRMs are kept up to date.
Key skills and experience:
- Someone who has consistently over achieved set sales target in an office based environment
- Analytical and confident with data analysis and building stories around this
- Ability to manage customer expectations and deliver excellent service
- Excellent verbal and written communication skills
Even if you can’t say yes to all of the above but are smart, self-motivated and passionate about delivering a great experience to our client’s customers then we’d love to hear from you!
Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.
If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!