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Telephone Account Manager - Account Manager

Telephone Account Manager - Account Manager

Posted 16 March by Recruitment Solutions Featured Ended

The Role: Telephone Account Manager

Where: Thame, Oxfordshire

Hours: 37.5hrs per week - Monday to Friday 9am - 5pm

Salary: £18-20,000 doe

Benefits include 22 days holiday + BH’s - the holiday rises by 1 day per year, capped at 31) on-sight restaurant, free parking, lots of company social events throughout the year, pension, Christmas club

The Role:

  • To make outbound salescalls to independent retailers to sell a designated portfolio of fine fragrances including luxury brands.
  • Exploiting sales campaigns and sales leads and building an opportunity pipeline for future months
  • To liaise with the Business Development Executives (BDE’s) to ensure all data is captured and updated.
  • To receive inbound calls and process orders from retailers and BDE’s.
  • Handling customer’s queries and overcoming ordering / fulfilment difficulties that the customer may be experiencing within an expected SLA
  • Be a brand ambassador, taking on knowledge and expertise in order to give contacts accurate information.
  • To maintain an accurate diary system in order to ensure outbound calls are made on time.
  • Experience working in a target driven environment
  • To meet client expectations whilst maintaining awareness of productivity rates at all times.

You should have

  • Previous sales experience essential.
  • Excellent customer service skills.
  • Experience of working towards sales targets in a business to business environment.
  • A confident telephone manner to enable you to successfully overcome objections
  • A keen interest and knowledge in fine fragrances desirable.
  • Good keyboard skills and computer literacy are necessary together with a high level of accuracy and a keen eye for detail.
  • Experience of working alone and as part of a team.
  • Have a proactive approach to problem solving and the day to day task.
  • Intermediate level of Microsoft Office software

Required skills

  • Account Manager
  • Business Development
  • Customer Service
  • Sales
  • Telesales

Reference: 34705004

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