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Telemarketing Team Leader

Telemarketing Team Leader

Posted 13 March by Change Recruitment Services Ltd Easy Apply Featured Ended

We have an opportunity for an experienced telemarketing team leader to join a growing and profitable business based in Portishead.

Working in a small office based sales team you will be responsible for managing and supervising a telemarketing team of 2.

Key Duties:

  • Monitor team’s performance through side-by-side observations and live listening and provide feedback
  • Meet weekly and monthly team performance goals for call volume, time, email quotes and telephone meetings
  • Analyse daily reports and determine action steps needed to improve performance
  • Deliver weekly and monthly analysis of the teams results to the broader business
  • Work collaboratively with the marketing team to build campaigns as part of a broader marketing program
  • Maintain and update records on a continuous bases
  • Undertake any specific product, technical and market training as required ensuring that your knowledge is updated and maintained on products and services
  • Engage and foster positive relationships with the sales team.
  • Manage team requirements such as HR, holiday booking and sickness
  • Required to attend a monthly sales meeting which will require travel by car

Skills, Expertise and Characteristics;

  • Ideally over 2 years’ experience of telemarketing in a supervisory or management role, in a sales or customer service environment
  • Prior experience in telephone sales is essential
  • Ability to use own initiative
  • Enjoy working and leading a small team
  • Flexible and quick thinking
  • Well organised and thorough even under pressure
  • Enjoy working within a target driven team environment

The successful candidate will enjoy the following benefits;

  • On-site parking
  • 23 days holiday plus bank holidays
  • Competitive salary

Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.

Required skills

  • Supervising
  • Team Leader
  • Telemarketing
  • Telephone Sales
  • Team Performance

Reference: 34676329

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