Telemarketing Agent

Posted 28 March by PerfectHome

Telemarketing Agent - £19,000 per annum basic, plus bonus OTE £25,000

Customers are at the forefront of everything we do, if you are a customer centric individual who understands the importance of not good but excellent customer service, then look no further as PerfectHome is the company for you.

Established in 2006 PerfectHome is a household goods retailer that offers top quality products to customers through flexible weekly, fortnightly or monthly payment options.

As a telemarketing agent within our business you are the first point of contact for all web applications to PerfectHome. You will respond to customers in a quick and efficient manner while providing excellent customer service. You will also be contacting our existing customers for potential new sales. You will be someone who has a genuine interest in people and providing a first class customer experience and someone who has excellent administration and organisational skills.

Responsibilities:

  • Managing all transactional web sales applications, both inbound and outbound
  • Using effective selling techniques to ensure all web sales go through to confirmed sales
  • Building positive relationships with potential new customers and deal with dissatisfied customers independently to resolve issues (where appropriate)
  • Validate customer information & proofs to be able to fulfil web sales
  • Manage delivery of product(s) alongside Service Centre & Store(s)
  • Manage post-delivery relationship with customer ensuring that the customer is fully satisfied
  • Be a champion of excellent customer service, always seeking to meet customer's needs
  • Build strong & lasting relationships with the customer base

Required Skills & Experience:

  • Previous experience within a direct customer contact role (face to face or telephone)
  • Excellent administration skills
  • Previous experience of the expectations in a sales/customer focused environment
  • Strong account management techniques
  • Excellent communication & organisational skills
  • Conscientious, friendly, respectful and self-motivated
  • Good judgment & decision making skills
  • Experience of working in a regulated environment will be beneficial
  • Computer literate

Benefits:

  • Excellent OTE opportunities
  • 20 Days Holiday Entitlement increasing with service to 25 days
  • Stakeholder Pension (including employer contribution)
  • Childcare Vouchers Scheme

This is a very rewarding role in an extremely fast paced business, please apply today if you feel you have what it takes

Reference: 34435595

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job