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Telefundraising Executive

Posted 15 September by Manpower Ended
Great opportunity for someone looking to develop their career within a service driven environment!! Are you looking to work in a role where you make a difference through mobility, campaigning and research. Are you currently frustrated in your current role with no career progression? Are you happy talking to people on the phone ? Are you comfortable to listen to calls and give constructive feedback? Are you driven to succeed ? If so this could be the perfect opportunity for you!!

Why this position? Solid basic salary starting at £17,270 - £18,286 time off work……….. If you hit KPI's and have good attendance you will be rewarded with time off in hours ( on top of normally annual leave ! ) 26 days holiday plus bank holidays (rising to 28 days after 3 years' service) Other general benefits include, Eye Care Vouchers, Childcare Vouchers, Occupational Maternity, Paternity and Adoption pay - Enhanced above the statutory minimum, you will also get free car parking on site.

The role? Spend 80% of their time on the phone talking to charity supporters, Spend 20% of your time doing a mixture of the following, Quality Monitoring calls within the Retention & Administration team.

Quality Monitor calls from agencies calling on retention campaigns. Deliver constructive feedback to members of the team following quality monitoring of their calls. Support their line manager in successfully delivering campaigns within the agreed Telefundraising budget. Support the team by answering questions, queries and deputising in line managers absence.

Hours of work, 12-8 Monday to Friday no weekends!!

Interested in up for a new challenge? Then please apply here today !!! If you would like to discuss the role in more detail feel free to contact me on !!

Required skills

  • Call Centre
  • Charity
  • Customer Service
  • Fundraising

Reference: 33327164

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