Telecoms Support Advisor / Customer Support / Help Desk

Posted 9 April by Strollingwood Easy Apply

Job Title: Telecoms Support Advisor / Customer Support / Help Desk

Location: Bredbury, Stockport

Salary: £22,000

Established in 1997, Our Client helps growing businesses improve efficiency and solve problems using IT and communications technology. With ambitious growth plans, they currently have around 40 people in their team. This is a great opportunity for someone to play your part in the growth of the business to the mutual benefit of its customers and employees.

Vital experience needed:

* Business to business customer service in a telecoms technical support capacity
* Good standard of general education (9 GCSE's grade A-C or equivalent)

About the opportunity:

This is your chance to join a small, established and growing business and work in a 'non-call centre', tightly knit customer service team. You'll have freedom to think for yourself and to deliver results in your way.

You'll be office based, liaising with internal and external contacts to support our customers and resolve faults across our full range of products and services; business telephone line (Analogue/ISDN/SIP), Virtualised numbers, internet connections (ADSL, Fibre, Ethernet), telephone systems and business mobiles.

The day to day work involves:

  • Troubleshooting faults via telephone and email with customers and 3rd party providers
  • Solving problems and offering advice
  • Raising 3rd party faults and managing communication
  • Maintaining accurate records in internal systems

What we offer:

We are an established (21 years) provider of IT and Telecoms services to businesses. We employ around 35 people and as we grow, those with the drive and commitment to progress have the chance to show what they can do and are supported to reach their fullest potential.

If we're right for you you'll be looking forward to:

  • Being part of a small, friendly and supportive team
  • Working in a smart, modern office environment
  • On the job training to get you up and running quickly
  • Support to continually progress your skills and career development
  • Involvement in the overall business strategy with opportunity to contribute your ideas
  • Varied work and the chance to get involved in new things to expand your experience
  • Being visible in a small business and being noticed for the difference you make

Key Benefits:

  • 22 days annual leave (increasing to 27) plus bank holidays
  • Birthday day off
  • Wellbeing scheme
  • Week paid sickness leave
  • Buy/sell annual leave (2 days per year)
  • Book annual leave in hours for extra flexibility
  • Free parking
  • Social activities

What we need from you:

If you're right for us, you'll:

  • Be great with customers and enjoy the satisfaction of helping them resolve faults and get to the bottom of problems
  • Be reliable and responsible with a reputation for delivering on your promises
  • Be highly proactive and work well with others to get the job done
  • Enjoy building relationships, always looking for ways to make life easier for our customers
  • Use your organisational skills to juggle priorities
  • Thrive on continuously learning and working at a fast pace in an ever-changing environment

Your experience:

  • Business to business customer service in a telecoms technical support capacity
  • Working in a small, growing business
  • Technical problem solving
  • Computer literate - MS Office Suite
  • Good standard of general education (9 GCSE's grade A-C or equivalent)
  • Specific experience of working with our products / partners would be an advantage (BT Open Reach, Gamma, Zen Internet)

Candidates with experience or relevant job titles of; Tech Support, Technology Service, Customer Service Manager, Tech Assistance, Customer Assistance may also be considered for this role.

Required skills

  • Customer Service Manager
  • Customer Assistance
  • Candidates with experience or relevant job titles of; Tech Support
  • Technology Service
  • Tech Assistance

Reference: 34862003

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