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Technical Writer

Posted 2 February by Directions Recruitment Specialists Easy Apply Ended

Purpose of the role

  • A technical writer takes full ownership of his or her projects to design, develop and deliver the required learning deliverables, such as user guides, online help and topics for support websites.
  • This includes all necessary project management and communication activities, such as working with required SMEs, setting up meetings and managing workload and schedules.

Main Responsibilities

  • Build a comprehensive understanding of products, systems functionalities, business workflows and user audiences under your responsibility.
  • Build working relationships with fellow writers and instructional designers, trainers, product managers, product definition and other colleagues.
  • Actively monitor and respond to Incident Reports (IRs) and Problem Tracking Records (PTRs) for learning deliverables under your assigned area of coverage.
  • When required, provide guidance and coaching to other writers.

Reference: 34382426

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