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Technical Trainer - IT Service Management

Posted 3 January by FDM Group Ended

The Company

FDM Group is a global professional services provider with a focus on IT, working with over 130 clients across multiple business sectors. FDM’s business model is both unique and robust, bringing people and technology together in the most effective way. With centres across the UK, mainland Europe, North America and Asia, FDM has shown exponential growth throughout the years and has firmly established itself as an award-winning company and one of the fastest growing companies in Europe.


The UK’s leading IT graduate employer, FDM Group, is looking for an experienced and enthusiastic Technical trainer with proven commercial experience in Application Support to join our expanding training team in FDM’s London Academy.

The role will predominantly involve training the latest pool of talented graduates, helping shape and develop their future by providing the skills they need to succeed as Technical Consultants.

Based at our London headquarters you will be working in a team with talented individuals, utilising your industry knowledge and sharing it with the future generation.

Duties and Responsibilities

  • Delivering Technical training modules effectively and to a high standard

  • Assessing and grading trainee work

  • Providing feedback to trainees

  • Providing coaching and support to trainees

  • Any other ad hoc duties as required

Essential Criteria

  • Knowledge of SQL

  • Knowledge of UNIX

  • Experience of Administrating Microsoft Windows Server

  • ITIL Certification

  • Commercial Experience in IT Service Management

  • Excellent communication and presentation skills

  • Self-motivated and able to work under pressure

  • Desirable Criteria (not essential)

  • Power Shell Scripting

  • Networking Management

  • Lean Six Sigma

  • Previous IT Training Experience

Reference: 33418540

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