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Technical Support with German

Posted 16 January by Reed Personnel Services Featured Ended
REED is currently looking for a candidate for our international client from the area of information technologies. Become a part of an inovative company that is creating solutions of the future. At the moment, we are looking for candidates to join their technical support team with German language skills.

As a Technical Supporter you will be responsible for:

- Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring
- Manages resolution of Service request
- Handles incidents and Service requests ranging from end user logon problems to functional support to business units
- Documentation of Service request and Incidents using a CRM-Tool
- Highlight errors/discrepancies in the customer data
- Getting the problem solved within the first contact

To be an ideal candidate for the Technical Support Specialist position you should meet the following criteria:

- At least 1 year of experience in Technical Support
- Excellent Customer Service skills and telephone manner
- Good problem solving and technical skills
- Working experience in Shared Service Center is appreciated
- Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage
- Speaking and writing skills in English + advanced German

Our client offers:

- The opportunity to work in a multicultural company
- Educational courses and training
- Opportunities to learn and grow within the company
- Flexible working hours
- 5 weeks holiday + sick days
- Notebook and Cell phone
- Meal vouchers and Cafeteria bonus system

Starting date: Immediately/negotiable

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Jana Nováková, REED – MSS
+420 725 173;,

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Reference: 33521027

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