Technical Support Technician

Posted 6 April by PTS Consulting Easy Apply

We are currently looking for a Technical Support Technician to provide systems support for schools in and around Bedfordshire.

Description of Normal Duties:

  • On-site scheduled Technician Days carrying out 1st / 2nd Line Support Tasks
  • Respond to Helpdesk requests both on site and remotely
  • Server/ Network Troubleshooting
  • Hardware and software repairs
  • Deployment of hardware and software
  • Carry out network documentation and reporting
  • Assisting with customer sales requests
  • Provide guidance and support to 1st line Technicians

Technical Skills:

  • 3 years or more of Windows Desktop Support
  • 2 years or more of Windows Server
  • Good experience of Hardware Repair and Troubleshooting
  • Experience in Support of AV installations (Projectors, Interactive Whiteboards)

Qualifications Required:

  • CompTIA A+ or equivalent experience

Although not essential it would be desirable to have workplace experience in:

  • Education Sector (schools), particularly providing IT support in the classroom environment
  • MCSA or equivalent experience
  • Remote Access Technology such as Logmein, Teamviewer
  • Education specific technologies such as RM Networks, SIMS Administration Software, Integris Schools Management Software
  • Experience of supporting AV equipment such as Interactive Whiteboards, Projectors, Sound Systems
  • Mobile devices (iPad, iPhone, Android, Blackberry)
  • Apple IOS and OSX
  • Google Apps for Education and Office 365 administration experience

Systems Knowledge:

  • Familiarity with AutoTask or other help desk solutions would be advantageous, however, training on AutoTask will be provided

Other requirements:

  • Able to pass Enhanced Criminal Records Bureau check
  • Appropriate Driving Licence

Generic Personal Qualities:

  • Well organised and self-motivated
  • Reliable, enthusiastic and able to work effectively in a team
  • Ability to prioritise workload and deliver solutions to meet customer SLA's
  • Strong customer facing skills, with an awareness of varying client technical skills

PTS is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.

Required skills

  • support
  • hardware
  • network
  • systems
  • server

Reference: 34850174

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